Job Title

Program Manager (Position1)

Location: Lagos

Requirements

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the positions below:

1.) Program Manager
Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description:
To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the enterprise and building self-organizing teams.
Responsibilities:
Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
Facilitates the team’s progress toward business objectives
Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
Leads team efforts in relentless improvement
Helps the team improve and take responsibility for their actions
Facilitates the team retrospective
Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
Facilitates events
Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
Ensures they are productive and kept within the timebox
Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
Facilitates the removal of impediments
Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
Scrum Master escalate issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
Builds a high-performing team
Focuses on ever-improving team dynamics and performance, and coaches the team in selfmanagement
Helps the team resolve interpersonal conflicts and challenges, and identify opportunities for growth
Escalates people problems to management where necessary
Helps coordinate inter-team cooperation and helps the team operate well on the train
Supports the team’s efforts to continuously improve communications and relationships with other teams
Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
Help the team build effective relationships with the System Team, User Experience, Architecture, and Shared Services
Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update Supports SAFe adoption
Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
Participate in the Scrum Master Community of Practice
Support the organization’s SPCs
Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
Facilitates preparation and readiness for ART events like PI Planning, System Demos, and the Inspect and Adapt
Supports estimating and guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities
Vendor Management
Organize interviews for external candidates for body shopping
Onboard outsourced resources on project (administrative)
Facilitate vendor payment
Documentation
Documentation of agile events, as necessary
Documentation and distribution of weekly reports
Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction

Requirements:
Bachelor's Degree in Computer Science, Information Technology, or a relevant field preferred
Professional Qualifications like Certified scrum master, SAFe is preferred
At least 3 years of experience as a scrum master or in a similar role
Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.

Method of Application

Interested and qualified candidates should click on APPLY button

Deadline

23rd November, 2021.

Salary

Not Specified

Apply

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Job Title

Business Development Executive, Switching - (Card) (Position2)

Location: Lagos

Requirements

2.) Business Development Executive, Switching - (Card)
Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description:
To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Responsibilities:
Business Development
Provides excellent customer-focused business management activities for designated customers and products
Develops and maintains strong relationships with key customers utilising products
Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
Responds to customer requests for advice on Switching and Processing queries
Assists to produces business case documents for new product or service offerings development
Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Defines and sets sales targets for the unit/ subordinates
Monitors activities of the team to ensure sales and service targets are achieved
Analyse sales performance results and develops tactical initiatives to bridge identified gaps
Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
Ensures the team’s compliance with Interswitch’s business development policies and procedures (e g use of CRM etc) Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
Product Management
Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
Develops business value propositions for processing solutions offered by Interswitch
Grows the business into new customer and new market segments as per the strategy of Interswitch
Use set Key Performance Indicators to track processing Business performance in review and market share
Create new products and drive it’s development, deployment and adoption
Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
Produces business case documents for new product or service offerings development
Conduct product training sessions for internal and external customers
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
Supports preparation of financial statements and forecasts
Market research
Performs market research and analysis and monitors external and internal environment for development of new market segments
Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
Keeps abreast of trends and developments in payment technology, products practices and operations
Account Management
Receives feedback from customers for improvement of products and services
Post-sales engagement: visiting customers to discuss on how to improve services
Builds relationships that are of value with the customers
Competitor Analysis
Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
Responsible for documenting and maintaining for the division the findings of our competitor analysis
Organises quarterly review of the competitor analysis
Operational/ Admin Responsibilities
As may be required.

Requirements:
Good 1st Degree in relevant field/discipline
Professional Qualification in Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
Minimum of 5 years’ experience in relevant field.

Method of Application

Interested and qualified candidates should click on APPLY button

Deadline

23rd November, 2021.

Salary

Not Specified

Apply

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Job Title

Sales Lead, FSS - Financial Group 2 (Position3)

Location: Lagos

Requirements

3.) Sales Lead, FSS - Financial Group 2
Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description:
To lead sales strategy translation into a sales plan and detailed activities, with reference to Interswitch overall sales strategic direction.
To review sales operational policies against the framework and to monitor overall strategy implementation against timeline and budgetary margins.
To enhance service delivery and engage with relevant stakeholders, and share updates on progress and achieved milestones with the Group Head, Sales Networks.
Responsibilities:
Customer Relationship Management / Account Management / Data Management
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues
Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input
Maintain sales tools and methods and deploy consistent communication channels with customers to enhance service delivery
Manage key aspects of the data management system, which includes being responsible for developing or operating key elements of the system
Contribute to the design and creation of reporting strategies and templates
Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations
Sales Opportunities and Roadmap Creation
Develop a personal network within the business sector and represent Interswitch at business sector events
Obtain market intelligence and enhance the visibility and reputation of Interswitch, its products, and its services
Contribute to the Sales plan by providing input regarding the implementation of initiatives
Sell Customer Propositions and Promote Customer Focus
Configure a complex product and services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists
Present the solution to customer representatives and negotiate agreement within a pre-defined range of commercial parameter
Develop internal marketing plans, work collaboratively with other departments to improve internal relationships and build strong external customer relationships
Use data from a wide range of sources to analyse key themes, and identify trends of customers’ interests, direction and sales as well as suggest changes to products and services accordingly
Oversee deployment of sales network integration, and handle communication and negotiation with business partners, service providers, and subsidiaries
Attend meetings led by Group Head, Sales Networks, with relevant stakeholders and acquire sales and risk management processes, and share them with sales executives and execution team
Functional Strategy Formation
Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs
Drive sales strategy development and translation into detailed activities, and secure the buy-in of the Group Head, Sales Networks as well as communicate roles and responsibilities to Sales Executives
Drive rollout of the sales strategy, in line with sales operations and controls requirements and develop and deploy network policies, processes, and procedures
Support Group Head, Sales Networks in developing sales management framework, and leverage the framework’s components during the sales operations
Performance Management and Talent Optimisation
Manage and report on the team performance by setting appropriate performance objectives for the Sales Executives and holding them accountable for achieving these
Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives
Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior- level team members
Motivate and support the growth of all team members using equitable approaches to performance management and development that may be differentiated to support each employee's unique needs and preferences in order to bring out their best and meet business needs
Sales Business Planning and Management
Contribute to the development of annual and longer-term business plans for area of responsibility, forecast performance against business key performance indicators and develop business cases for key activities / projects
Estimate the financial and human resources required to deliver performance targets, develop and submit budget plans to Group Head, Sales Networks for approval and operate within approved budget
Communicate the actions needed to implement the Sales' strategy and business plan to the team
Motivate people to commit to these and to doing extraordinary things to achieve business goals
Sell a range of products and services to significant customers and manage a sales team for a given area, with guidance from senior colleagues
Monitor and review performance and behaviours within area of responsibility to identify and resolve non-compliance with Interswitch policies, relevant regulatory codes and codes of conduct

Requirements:
First Degree in Sales, Marketing, Business, Finance or any related field
At least 10 years of wide and deep experience in Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in the FinTech space.

Method of Application

Interested and qualified candidates should click on APPLY button

Deadline

23rd November, 2021.

Salary

Not Specified

Apply

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Job Title

Lead, Business Development - Switching (Non-Card) (Position4)

Location: Nation Wide

Requirements

4.) Lead, Business Development - Switching (Non-Card)
Location: Nigeria
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description:
To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Responsibilities:
Business Development
Provides excellent customer-focused business management activities for designated customers and products
Develops and maintains strong relationships with key customers utilising products
Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
Responds to customer requests for advice on Switching and Processing queries
Assists to produces business case documents for new product or service offerings development
Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Defines and sets sales targets for the unit/ subordinates
Monitors activities of the team to ensure sales and service targets are achieved
Analyse sales performance results and develops tactical initiatives to bridge identified gaps
Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
Ensures the team’s compliance with Interswitch’s business development policies and procedures (for example, use of CRM etc)
Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
Product Management
Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
Develops business value propositions for processing solutions offered by Interswitch
Grows the business into new customer and new market segments as per the strategy of the Company
Use set Key Performance Indicators to track processing Business performance in review and market share
Create new products and drive it’s development, deployment and adoption
Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
Produces business case documents for new product or service offerings development Conduct product training sessions for internal and external customers
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
Supports preparation of financial statements and forecasts
Market research
Performs market research and analysis and monitors external and internal environment for development of new market segments
Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
Keeps abreast of trends and developments in payment technology, products practices and operations
Account Management
Receives feedback from customers for improvement of products and services
Post-sales engagement: visiting customers to discuss on how to improve services
Builds relationships that are of value with the customers
Competitor Analysis
Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
Responsible for documenting and maintaining for the division the findings of our competitor analysis
Organizes quarterly review of the competitor analysis Operational/ Admin Responsibilities.

Requirements:
First Degree in any relevant field/discipline
Professional Qualifications like Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
Minimum of 5 years’ experience in relevant field.

Method of Application

Interested and qualified candidates should click on APPLY button

Deadline

23rd November, 2021.

Salary

Not Specified

Apply

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