Job Vacancy Overview

Customer Service Officer In A Foremost Real Estate Firm

Date posted: 16 - Jun - 2021

Location: Lagos

Job Title

Customer Service Officer In A Foremost Real Estate Firm

Requirements

PTK Consulting Limited - Our client, a foremost Real Estate Firm, is recruiting to fill the position below:
 

Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time

Job Responsibilities:
Patiently listens attentively to customer and connects them with the appropriate department to address their needs
Quickly learns the functions of the system to log in and respond to customer complaints
Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
Keeps sensitive information and financial records private and confidential
Works with management to maintain best practices for efficient communication with customers
Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
Address costumer questions about new products, services, promotions on sales
Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
Willing to learn from management to properly apply company policy to customer solutions
Contributes to bottom lines sales by increasing customer satisfaction.

Qualifications:
Bachelor's Degree
3 - 4 years relevant experience.
Customer Service Skills:
Engaging Personality
Problem-Solver
Analytical
Patient
Skilled Typist
Multi-tasking
Prioritising
Phone Etiquette.
Good Communication Skills
Customer Service Support Experience
Excellent Listening Skills
Results-Driven
Able to Work as a Team
Ability to Work in Fast-Paced Environment
Ability to Work Under Pressure
Pays Attention to Detail
Fast Learner

Method of Application

Interested and qualified candidates should send their updated Resume to ptkconsultinglimited@yahoo.com using "Customer Service Officer - Lekki" as the subject of the mail.

Deadline

28th June, 2021

Salary

NGN150,000 monthly.